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| Company Updates |
28 January 2010
Embedded Wireless Labs Presents Six Sigma Project at MSC Knowledge Sharing Session
newsroom@embeddedwireless
Cyberjaya, 28 January 2010 – Embedded Wireless Labs was one of two MSC companies invited to present their Six Sigma project to kickoff MSC Malaysia CDP’s “Innovate My Process” Programme Knowledge Sharing session in the MSC Innovation Centre here. The CDP Knowledge Sharing Session aims to promote international best practices among MSC Malaysia companies and what CDP decided to do different this time was that along with the experts, they invited participants of CDP’s hugely successful Six Sigma Green Belt programme
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Embedded Wireless Labs’ project managers, Faizal Sanusi and Christian Kumar’s Six Sigma project, “Increasing Corporate Website Traffic” was one of two projects showcased at their recent Sigma Graduation Ceremony. On this occasion Christian Kumar was invited to present their project at an MSC Malaysia Knowledge Sharing Session to showcase successful implementation of Six Sigma in Marketing. |
The “Knowledge Sharing with Market Practitioner and CDP Six Sigma Green Belt Graduates”
talk was part of MSC Malaysia CDP’s efforts to raise the level of competitiveness of MSC Malaysia Status companies through the adoption of international best practices as well as enhance their capability and global competitiveness. To date the CDP has seen participation by 250 MSC Malaysia Status companies in 20 programmes in key areas in customer service, systematic innovation, cost optimisation, process improvement, product performance enhancement, and brand management among others.
| Many of the product managers, development executives, sales, customer relationship managers in attendance were there to learn how Six Sigma Program could contribute to best practices in their companies. They were warmed up to the topic by MDEC Programme Manager Ahmad Shahrir who touched on how CDP’s efforts to get MSC companies to adopt best practices was paying off especially through the successful Six Sigma project.
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Lean Applied CEO, Shahril Goh then stressed home the point on Six Sigma’s application in general business operations and its capability for achieving measured results. “We looked at the ICT industry as it shows a lot of unpredictables in terms of outcome. So when they really apply six sigma tools they have earned, they will be able to at least provide good predictable outcome when it comes to Software development and engineering,” he added.
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CC Tham, a Master Black Belt consultant from LSS Academy then further elaborated on the voice of customer and how measuring results are critical to consumer metrics. CC Tham showed his knack for making the statistical models and numbers easier to chew on for the audience.
After the coffee break, it was the turn of Embedded Wireless Labs’ Christian Kumar to present their Six Sigma project. Christian’s presentation, “Six Sigma in Corporate Website Visitor Traffic and User Experience” touched on the key challenges companies often faced when making huge investments in information technologies such as the lack of measurable metric to justify ROI. |
Based on the audience’s reactions, it was obvious that they were taken up with the idea of using Best Practices such Six Sigma to measure results for corporate website projects. Responding to questions from the floor, Christian pointed out that Six Sigma analytical tools like Vital Few or Pareto principle allow project managers to drill down to the roots causes and isolate the vital few defects that cause the majority of the problems.
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Eacap’s Senior Manager Zech Lim was next up onstage to present his Six Sigma project, “Bid Proposal Management Process”. His lively presentation got the attention of the audience as many could relate to his situation where people often show no urgency until the deadline looms around the corner and then try to get everything done at the last minute resulting in a bottleneck “We managed to reduce cycle time for our bidding process and achieved 10-15% savings from applying Six Sigma. Our estimated annual savings currently come to about RM140000 and we hope to continue to have more savings with different departments In the future.”
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Dr Arul Aruleswaran, Managing director, consultant of LSS Academy rounded up the Knowledge session. “We have proven to 12 MSC status companies that Six Sigma can be applied successfully to deliver results in the IT industry. What Six Sigma does is help companies set up good measurements that will help them understand and improve their customer satisfaction, their business performance and their employee satisfaction.”
The highly informative MSC Knowledge Sharing session on Sigma Sigma demonstrated how Six Sigma can be successfully used as a measurement tool to predict the outcome of a performance or quality of a product to help improve specific areas in an organization.
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It was no surprise that wt the end of the engaging session, all the seats for MSC Malaysia CDP’s next intake for Six Sigma Green Belt were fully booked out.
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